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In this activity students use a game to help them understand the key points of good customer service.
As a result of this lesson, students will have identified the main skills required in customer facing roles. They will compare these to their own skills and think about how they can be developed as part of their career preparation.
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Customer Service Lesson Plan for Careers
Every business has a ‘Duty of Care’ to its employees and to other customers, so sometimes there are situations where the customer is not always right. However, employees still need to have appropriate communication skills to deal effectively with the situation.
Using a series of videos and scenarios as examples, students uncover the consequences of good and bad customer relationships. Students must work in small groups or pairs to complete the exercises.